Help & Support
We are here to help!
Common purchase queries answered
Orders and Shipping
Each SwagMug is custom made with love and care by local businesses near you. We guarantee delivery in less than 5 days, though it often arrives even faster!
As soon as your SwagMug is on its way, we’ll send you a tracking link via email. You can follow your mug’s journey straight to your doorstep!
Rest assured, we don’t keep any of your credit card details on file. Your payment information is securely processed, and we prioritize your privacy and safety with every purchase.
Yes, we do charge sales tax where applicable. The final price at checkout will include any applicable taxes, so there are no surprises!
Absolutely! We’re excited to ship our SwagMugs to customers around the world. Just check our shipping options at checkout to see if we deliver to your country!
If you need to swap an item
Returns and Exchanges
We offer hassle-free returns within 30 days—no questions asked! If you’re not completely in love with your mug, we’ve got you covered.
Oops! We’re so sorry about that. Just shoot us an email at [email protected], and we’ll make things right in no time!
Oh no! We’re really sorry about that. Just drop us a message at [email protected], and we’ll quickly arrange an exchange or give you a full refund—whichever you prefer!
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Since our mugs are custom made just for you, we’re unable to cancel or change orders once they’re placed. But don’t worry, we’re sure you’ll love your new mug!